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How We Can Help

Home ┬╗ About: ESRD Network 18 ┬╗ How We Can Help

How We Can Help

Administrative Support

  • Provide education and assistance regarding CMS requirements
  • Communicate essential information that will affect facilities via mail, e-mail or fax
  • Represent the needs of the renal community, patients, and providers to CMS
  • Develop collaborative partnerships to promote improved quality outcomes for patients
  • Inform facilities about Network goals and activities

Quality Improvement

  • Provide education and assistance regarding CMS/Network directed QI projects
  • Clarify instructions for clinical data collection
  • Provide expertise and education on vascular access issues
  • Assist with resources for the Conditions for Coverage implementation
  • Analyze data on national, regional and local patterns of care for QI planning
  • Assist facilities with developing internal Quality Assessment and Performance Improvement Projects (QAPI) and action plans
  • Provide education and information on immunizations (hepatitis, pneumococcal, and influenza)

Patient Services

  • Assist with resolution of grievances
  • Assist in identifying treatment options for patients
  • Case Consultation
  • Educate on the Decreasing Dialysis Patient-Provider Conflict toolbox
  • Assist with navigating the Involuntary Discharge/Transfer process
  • Provide resources and referrals for ESRD related education

Data/Information Management

  • Assist facilities in maintaining up to date patient information in CROWNWeb
  • Development of updates regarding CROWNWeb and QIMS
  • Education and assistance regarding compliance (CMS Forms processing, timeliness and accuracy)
  • Review CMS-issued reports and notify facilities of actions that need to be taken in CROWNWeb
  • Provide materials to assist in QIMS account registration and maintenance
  • Educate facilities on preventing Security Violations
  • Statistical data regarding patient populations
  • Communication services (e-mail lists, directories, etc.) for providers and patients

Network Staff

In our effort to provide the highest level of service, listed below are the Network departments and staff who will assist you with specific questions and information. Please post the following information for easy reference.

  • Office: 888-268-1539
  • Fax: 888-280-8669
  • Toll-free Number: 1-800-637-4767
Stephanie Hutchinson, MBA
Executive Director
  • Assistance Pertaining to Executive Level Questions
  • State Survey Issues
Barbara Dommert-Breckler, RN, BSN, CNN
Quality Improvement Director
Jewel Peterman, RN, BSN
Quality Improvement Coordinator
Quality Improvement Department

  • QI Concerns and/or Questions
  • Clinical Performance Measures
  • Patient Care/Facility Operations Questions and In-Person Technical Assistance
  • Quality of Care Consultation
  • CMS Contract Performance (QIAs)
Eileen Rhodes, MSW
Patient Services Director
Cece Woo, MSW
Patient Services Coordinator
Patient Services Department

  • Patient Engagement SMEs
  • Patient Advisory Committee (PAC)
  • Educational Materials & Resources
  • Emergency Preparedness
  • Grievances
  • Case Consultation
    • Behavioral Issues
    • Involuntary Discharge/Transfer
    • Referrals to SSA
Svetlana Lyulkin, MBA
Director of Information Management
Data Department

  • CROWNWeb Functionality
  • Maintaining Timely and Accurate Patient Records in CROWNWeb
  • QIMS Account Management
  • Security Violations
  • CMS – Clean Up Reports
  • Admitting Patients into Dialysis and Transplant Facilities
Julie Aguilar
Project Coordinator
Marie Velez
Administrative Assistant
Administrative Department

  • New Facility Membership
  • Facility Information Change Form (FIC) for any Changes and/or Corrections
  • Facility Memorandums of Understanding
  • Facility Directories
  • Master Account Holder Updates