Our Mission
To provide leadership and assistance to renal dialysis and transplant facilities in a manner
that supports continuous improvement in patient care, outcomes, safety and satisfaction.
Compliants & Grievances............
What Network 18 CAN and CANNOT Do
We CAN
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Investigate claims filed by patients in an effort to resolve any existing issues the patient is experiencing at the dialysis facility or transplant center.
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Provide individualized interventions and recommendations to both treatment teams and patients on how to rebuild a positive patient provider relationship.
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Advocate for patient rights.
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Assist with locating a facility if necessary through Dialysis Facility Compare.
- Require a dialysis facility, transplant center or physician to accept a patient.
- Change or become involved in facility of personnel policies and procedures.
- Facilitate in the firing or transfer of a physician or staff member.
- Directly provide patients with monetary compensation, payment of bills or transportation arrangements.
- Override State or Federal licensing/certification requirements.
- Assist in the pursuit of legal action.
In order to protect patient privacy, all Complaints and Grievances must be submitted by mail. The forms and information are below and may be downloaded or you may call us at (800) 637-4767 to request a packet. Please do not email grievances or complaints.
- Patient Grievance Guidelines and Forms /in Spanish
- Patient Rights & Responsibilities (Word) (PDF)/ in Spanish
- Complaints & Grievances (A Guide for Patients and Families) / in Spanish
- Timetable for Complaints & Grievances / in Spanish
A Quick Guide to Working through Concerns with your Physician /
in Spanish
If you have a concern about your physician, contact the:
Medical Board of
California
California toll-free line: 1-800-633-2322
Phone: (916) 263-2424 / Fax: (916) 263-2435
TDD: (916) 263-0935
DHS Poster / in Spanish
To file a complaint with the California State Department of Health Services (listing as of June 30, 2012)
contact:
|
Bakersfield DHS |
Bakersfield District Office Toll Free Phone: (866) 222-1903 Counties covered: Kern, Tulare |
|
Fresno DHS |
Fresno District Office Toll Free Phone: (800) 554-0351 Counties covered: Kings |
|
Los Angeles DHS |
Los Angeles District Office Toll Free Phone: (800) 228-1019 Counties covered: Los Angeles |
|
Orange DHS |
Orange District Office Toll Free Phone: (800) 228-5234 Counties Covered: Orange |
|
Riverside DHS |
Riverside District Office Toll Free Phone: (888) 354-9203 Counties covered: Riverside |
|
San Bernardino DHS |
San Bernardino District Office Toll Free Phone: (800) 334-2896 Counties covered: Inyo, San Bernardino |
|
San Diego North DHS |
San Diego North District Office Toll Free Phone: (800) 824-0613 Counties covered: (Parts of) Imperial, San Diego North County |
|
San Diego South DHS |
San Diego South District Office Toll Free Phone: (800) 706-0759 Counties covered: Imperial, San Diego (cities south of Interstate 8) |
|
Ventura DHS |
Ventura District Office Toll Free Phone: (800) 547-8267 Counties covered: Santa Barbara, San Luis Obispo, Ventura |
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