Patients Complaints & Grievances

What Network 18 CAN and CANNOT Do

We CAN

• Educate the staff and/or you about issues related to the grievance

• Advocate for the rights of all patients

• Provide information on Medicare ESRD Coverage

We CANNOT

• Direct a dialysis facility, transplant center, or physician to accept a patient

• Request that a specific staff member provide your care

• Change or get involved in facility or personnel policies and procedures

• Get a physician or staff member “fired” or transferred

• Investigate the competency/qualifications of a specific staff member

• Assist with monetary compensation, payment of bills, or transportation arrangements

• Override State or Federal licensing/certification requirements

Patient Grievance Packet:

In order to protect patient privacy, all Complaints and Grievances must be submitted by mail. The forms and information are below and may be downloaded or you may call us at (800) 637-4767 to request a packet. Please do not email grievances or complaints.

• Patient Grievance Guidelines and Forms /in Spanish
• Patient Rights & Responsibilities / in Spanish
• Services for Patients Brochure / in Spanish
• Complaints & Grievances (A Guide for Patients and Families) / in Spanish
• Timetable for Complaints & Grievances / in Spanish

Right to Choose a Physician / in Spanish

If you have a concern about your physician contact
the Medical Board of California
California toll-free line: 1-800-633-2322
Phone: (916) 263-2424 / Fax: (916) 263-2435
TDD: (916) 263-0935

To file a complaint with the California State Department of Health Services contact:

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