| |
|
|
Welcome to ESRD Network
18
|
|
|
Our
Mission
|
To provide
leadership and assistance to renal dialysis and
transplant facilities in a manner
that supports continuous improvement in patient care,
outcomes, safety and satisfaction.
|
|
|
|
Patients Complaints & Grievances
What Network 18 CAN and
CANNOT Do
We CAN
-
Educate the staff and/or you about issues related to the
grievance
-
Advocate for the rights of all patients
-
Provide information on Medicare ESRD Coverage
We CANNOT
-
Direct a dialysis facility, transplant center, or physician to accept a
patient
-
Request that a specific staff member provide your care
-
Change or get involved in facility or personnel policies and procedures
-
Get a physician or staff member “fired” or transferred
-
Investigate the competency/qualifications of a specific staff member
-
Assist with monetary compensation, payment of bills, or transportation
arrangements
-
Override State or Federal licensing/certification
requirements
Patient Grievance Packet:
In order to protect patient privacy, all
Complaints and Grievances must be submitted by mail. The forms and information
are below and may be downloaded or you may call us at (800) 637-4767 to request
a packet. Please do not email grievances or complaints.
Right to Choose
a Physician / in
Spanish
If you have a concern about your physician contact
the Medical Board of
California
California toll-free line: 1-800-633-2322
Phone: (916) 263-2424 / Fax: (916) 263-2435
TDD: (916) 263-0935
To file a complaint with the California State Department of Health Services
contact:
|
Los Angeles County
DHS |
Division of Health Facilities 5555 Ferguson Dr., 3rd Floor, # 320 City of Commerce, CA 90022 Toll Free Phone: (800) 228-1019
County: Los Angeles |
|
San Bernardino
DHS District Office |
464 W. Fourth Street, Suite 529 San Bernardino, CA 92401 Toll Free Phone: (800) 344-2896
Counties: Inyo, Kern, Kings, Riverside, San Bernardino, Tulare |
|
San Diego
DHS
District Office-North |
7575 Metropolitan Drive, Suite 104 San Diego, CA 92108 Toll Free Phone: (800) 824-0613
Counties:
Imperial, Orange, San Diego, San Luis Obispo, Santa Barbara, Ventura |
* To view or download these files, you must have the free Acrobat Reader.
Click the following icon to download the latest version:
| | |