Our Mission

To provide leadership and assistance to renal dialysis and transplant facilities in a manner
that supports continuous improvement in patient care, outcomes, safety and satisfaction.

Compliants & Grievances............Complaints & Grievances
orangeline

What Network 18 CAN and CANNOT Do

We CAN

  • Investigate claims filed by patients in an effort to resolve any existing issues the patient is experiencing at the dialysis facility or transplant center.
  • Provide individualized interventions and recommendations to both treatment teams and patients on how to rebuild a positive patient provider relationship.
  • Advocate for patient rights.
  • Assist with locating a facility if necessary through Dialysis Facility Compare.
We CANNOT
  • Require a dialysis facility, transplant center or physician to accept a patient.
  • Change or become involved in facility of personnel policies and procedures.
  • Facilitate in the firing or transfer of a physician or staff member.
  • Directly provide patients with monetary compensation, payment of bills or transportation arrangements.
  • Override State or Federal licensing/certification requirements.
  • Assist in the pursuit of legal action.
Patient Grievance Packet

In order to protect patient privacy, all Complaints and Grievances must be submitted by mail. The forms and information are below and may be downloaded or you may call us at (800) 637-4767 to request a packet. Please do not email grievances or complaints.

A Quick Guide to Working through Concerns with your Physician /
in Spanish

If you have a concern about your physician, contact the:

Medical Board of California
California toll-free line: 1-800-633-2322
Phone: (916) 263-2424 / Fax: (916) 263-2435
TDD: (916) 263-0935

DHS Poster / in Spanish

To file a complaint with the California State Department of Health Services (listing as of June 30, 2012) contact:

 

Bakersfield DHS

Bakersfield District Office
Toll Free Phone: (866) 222-1903

Counties covered: Kern, Tulare
 

Fresno DHS

Fresno District Office
Toll Free Phone: (800) 554-0351

Counties covered: Kings
 

Los Angeles DHS

Los Angeles District Office
Toll Free Phone: (800) 228-1019

Counties covered: Los Angeles
 

Orange DHS

Orange District Office
Toll Free Phone: (800) 228-5234

Counties Covered: Orange
 

Riverside DHS

Riverside District Office
Toll Free Phone: (888) 354-9203

Counties covered: Riverside
 

San Bernardino DHS

San Bernardino District Office
Toll Free Phone: (800) 334-2896

Counties covered: Inyo, San Bernardino
 

San Diego North DHS

San Diego North District Office
Toll Free Phone: (800) 824-0613

Counties covered: (Parts of) Imperial,
San Diego North County
 

San Diego South DHS

San Diego South District Office
Toll Free Phone: (800) 706-0759

Counties covered: Imperial, San Diego
(cities south of Interstate 8)
 

Ventura DHS

Ventura District Office
Toll Free Phone: (800) 547-8267

Counties covered: Santa Barbara,
San Luis Obispo, Ventura

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