Challenging Patient Management

One of the emerging issues that ESRD Networks face is that of helping dialysis facilities manage challenging patients. Our goal is to provide renal professionals with skills and resources to ensure the safety and security of all patients, employees and others in the dialysis facility.

Network 18 has available staff who are experienced in dialysis facility operations and formally trained in conflict resolution/challenging patient management principles. We offer periodic workshops for dialysis facility staff. We also have other various reference materials, information, and documents that support effective management of these difficult situations.

Alternative Solutions Newsletter

Intensive Intervention with the Non-compliant Patient - ESRD Network of Texas
Do you have patients who don't come to dialysis regularly? This tool will walk you through suggested steps that can help you help them.

Complaints and Grievances
Forms and information on how to file a complaint or grievance

Decreasing Patient Provider Conflict (DPC)
Manual, presentation, tools and resources

Guidelines for Management of Disruptive and or Abusive Patients
A Network 18 guide for ESRD facilities

Involuntary Discharges
Learn more about involuntary discharging

Contact the following staff for assistance or questions:

Cecilia T. Torres-Correa RN, BSN, Patient Services Director ctorres@nw18.esrd.net