ESRD Network 18 - Complaints and Grievances

In order to protect patient privacy, all Complaints and Grievances must be submitted by mail. The forms and information are below and may be downloaded or you may call us at (323) 962-2020/(800) 637-4767 to request a packet. Please do not email grievances or complaints.

Patient Grievance Packet:

Patient Grievance Guidelines and Forms /in Spanish

Patient Rights & Responsibilities (Word) (PDF) / in Spanish

Services for Patients Brochure / in Spanish

Complaints & Grievances (A Guide for Patients and Families) / in Spanish

Timetable for Complaints & Grievances / in Spanish

Board of Directors Policy on Violence

A Quick Guide to Working through Concerns with your Physician / in Spanish

To file a complaint with the California State Department of Health Services contact:

Los Angeles County DHS	Division of Health Facilities 5555 Ferguson Dr., 3^rd Floor, # 320 City of Commerce, CA 90022 Toll Free Phone: (800) 228-1019 County: Los Angeles
San Bernardino DHS District Office	464 W. Fourth Street, Suite 529 San Bernardino, CA 92401 Toll Free Phone: (800) 344-2896 Counties: Inyo, Kern, Kings, Riverside, San Bernardino, Tulare
San Diego DHS District Office-North	7575 Metropolitan Drive, Suite 104 San Diego, CA 92108 Toll Free Phone: (800) 824-0613 Counties: Imperial, Orange, San Diego, San Luis Obispo, Santa Barbara, Ventura

* To view or download these files, you must have the free Acrobat Reader.
Click the following icon to download the latest version:

Our Mission

To provide leadership and assistance to renal dialysis and transplant facilities in a manner that supports continuous improvement in patient care, outcomes, safety and satisfaction.

Complaints and Grievances

To provide leadership and assistance to renal dialysis and transplant facilities in a manner
that supports continuous improvement in patient care, outcomes, safety and satisfaction.