ESRD Network 18 - Decreasing Patient Provider Conflict

Gain insight and learn new skills and approaches to successfully address conflict in your dialysis clinic. Find resources to help nurses, physicians, social workers, patient care technicians, dietitians, administrators, unit secretaries, and all other staff involved in the daily operations of the dialysis clinic to better understand, respond to, and decrease conflict.

DPC Provider Manual

DPC Project Introduction (PowerPoint Presentation)

DPC Quality Improvement Tools:

DPC QI Tracking Tool - Includes Conflict Log, Definitions, Graphs, Tables & Documentation Form

DPC QI Tracking Tool Spreadsheet - Use spreadsheet to track Number, Types and Causes of Conflicts

DPC QI Tracking Tool Spreadsheet - Examples - What to look for when using the spreadsheets

DPC Additional Resouces:

DPC Conflict Pathway - Algorithm

DPC Tips on Cultural Awareness - Some tips to enhance cultural sensitivity

DPC Brochure - What is CONFLICT?

DPC Poster

DPC Bibliography

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Our Mission

To provide leadership and assistance to renal dialysis and transplant facilities in a manner that supports continuous improvement in patient care, outcomes, safety and satisfaction.

Decreasing Patient Provider Conflict

To provide leadership and assistance to renal dialysis and transplant facilities in a manner
that supports continuous improvement in patient care, outcomes, safety and satisfaction.