Decreasing Patient Provider Conflict
 |
Gain insight and learn new skills and approaches to successfully address
conflict in your dialysis clinic. Find resources to help nurses, physicians,
social workers, patient care technicians, dietitians, administrators, unit
secretaries, and all other staff involved in the daily operations of the
dialysis clinic to better understand, respond to, and decrease conflict. |
Decreasing Dialysis Patient-Provider Conflict (DPC) Toolbox Training Program : Web-Ex Sessions
What: WebEx training on the Decreasing Dialysis Patient-Provider Conflict (DPC) toolbox. The training program will support the use of the DPC Toolbox. This is a collaborative project by the California ESRD Networks; Network 17-Western Pacific Renal Network, LLC and Network 18-Southern California Renal Disease Council, Inc.
Who should attend: Anyone who will be involved with conducting the training program at the facility or who plays a pivotal role in managing conflict in the facility.
Where: The training program will be provided via WebEx. It will require a telephone and a computer with Web access to participate. WebEx confirmation and log-in instructions will be sent via email.
When: See schedule below. Each Network will be limited to 50 lines (50 facilities) per session so sign-up early. The program will be divided into 3 different sessions. Each session will be no longer than one (1) hour.
- Administration-orientation and review activities for the facility leadership
- Individual Modules-staff orientation and training
- QI tools-resources to assist in integrating DPC into routine facility operations
Cost: FREE. Please complete the registration form below and fax to Network 18 at (323) 962-2891. DPC Web-Ex Registration Form
Powerpoint and WebEx Presentations:
Session 1
Administration: Feb. 16 & Feb. 17, 2010 Powerpoint / Recording
Session 1: Administration Evaluation Form
Session 2
Modules 1-3: Mar. 9 & Mar. 10, 2010 Powerpoint / Recording
Session 2-Staff Training: Modules 1-3 Evaluation Form
Session 3
Modules 4-6: Mar. 30 & Mar. 31, 2010 Powerpoint / Recording
Session 3-Staff Training: Modules 4-6 Evaluation Form
Session 4
Modules 7-9: Apr. 20 & Apr. 21, 2010 Powerpoint / Recording
Session 4-Staff Training: Modules 7-9 Evaluation Form
Session 5
Step III Quality Improvement: May 11 & May 12, 2010 Powerpoint /Recording
Session 5: Step III Quality Improvement Evaluation Form
DPC
Provider Manual
DPC Project Introduction (PowerPoint Presentation)
DPC
Quality Improvement Tools:
DPC
QI Tracking Tool - Includes Conflict Log, Definitions, Graphs, Tables
& Documentation Form
DPC
QI Tracking Tool Spreadsheet - Use spreadsheet to track Number, Types
and Causes of Conflicts
DPC
QI Tracking Tool Spreadsheet - Examples - What to look for when using the spreadsheets
DPC
Additional Resouces:
DPC
Conflict Pathway - Algorithm
DPC
Tips on Cultural Awareness - Some tips to enhance cultural sensitivity
DPC
Brochure - What is CONFLICT?
DPC
Poster
DPC
Bibliography
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