Educating Patients
Our goal is to improve the health care service and quality of life for ESRD
patients. We do this by providing information, counseling, guidance, education
and referral assistance to patients, their families and renal professionals.
We address complaints and maintain a
grievance process where a patient can
voice concerns about a dialysis provider or patient care issue.
In conjunction with the
Quality Improvement Department, we provide training on conflict
resolution and managing challenging patients.
We coordinate the activities of the Patient Advisory Committee (PAC), a group
of dialysis and transplant patients who participate in the development of
patient education materials and otherwise make recommendations on issues of
concern to the Medical Review Board and Board of Directors. One PAC member
serves on the Network Board of Directors and Medical Review Board.
Unfortunately, we cannot help with the issues listed below; patients are
encouraged to speak to the Social Worker at the dialysis facility for
assistance/referral.
- Recommendation on
specific doctors or clinics
- Financial assistance
- Transportation
service
- Dialysis facility or
staff licensure
- Obtaining medical
insurance
- Trace payments or
status of applications through the Medicare, Medi-Cal or disability systems
Toll free phone number for patients: (800) 637-4767
